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Privacy Policy

Effective Date: 01/01/2024
Last Updated: 12/10/2024

Welcome to Eyewey, a subsidiary platform of Hyloca Ecommerce and Social Media Management Platform, operated by Nexart Technosolutions Private Limited (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://eyewey.hyloca.com (“Website”) and use our services, including those involving Facebook and Instagram integrations.

By accessing or using Eyewey, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personally identifiable information from you:

  • Name, email address, phone number

  • Facebook profile ID and Page/Instagram account metadata (upon login)

  • Other information you voluntarily provide

1.2 Facebook & Instagram API Data

With your consent via Facebook Login, we may access:

  • Facebook Pages you manage

  • Associated Instagram Business accounts

  • Post status, engagement metrics, and basic profile information

We only access data you permit through the login process, in compliance with Meta Platform Terms.

1.3 Automatically Collected Information

We collect technical data like:

  • IP address, device type, browser type, and access timestamps

  • Cookies and usage logs (see Section 3)

2. How We Use Your Information

2.1 To Provide Services

We use your data to:

  • Enable social media content scheduling and publishing

  • Authenticate your Facebook and Instagram business accounts

  • Track post status and analytics

2.2 Communications

We may contact you regarding:

  • Platform updates or features

  • Support or transactional emails

You may opt out of promotional communication at any time.

2.3 Legal and Compliance

We may process and retain data to:

  • Comply with legal obligations

  • Investigate or prevent fraud, abuse, or policy violations

3. Cookies and Tracking Technologies

3.1 First-Party Cookies

We use cookies to:

  • Store session data and user preferences

  • Improve your experience on the platform

3.2 Third-Party Cookies

We may allow third-party analytics or advertising providers (e.g., Google Analytics) to place cookies on our site. You can manage or disable these in your browser settings.

4. Sharing and Disclosure of Data

We do not sell or rent your personal data. We may share data with:

  • Meta Platforms, Inc., only for the intended use (e.g., content publishing via Graph API)

  • Service providers who support our platform under confidentiality agreements

  • Regulatory authorities, when required by law

5. Data Security and Retention

  • We use industry-standard security practices to protect your information.

  • We retain personal data only as long as necessary for service delivery or legal obligations.

  • API data from Meta is stored securely and never shared outside your authenticated session.

6. Your Rights

You have the right to:

  • Access or correct your personal data

  • Revoke Facebook/Instagram permissions at any time via Facebook settings

  • Request deletion of your account and associated data by emailing us at support@eyewey.hyloca.com

7. Children's Privacy

Eyewey is not intended for users under 18. We do not knowingly collect data from children.

8. Meta Platform Compliance

Our platform uses Meta APIs (Facebook & Instagram) for:

  • Account authentication

  • Post scheduling (via pages_manage_posts, instagram_content_publish)

  • Page data and analytics retrieval (pages_read_engagement, instagram_basic)

We comply with:

Users can revoke permissions anytime from their Facebook account settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at this URL with a revised "Last Updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
📧 support@eyewey.hyloca.com